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Hello Reader, I've been thinking a lot about my childhood lately. Our family is from the Caribbean, and growing up in a part of the world known for its warmth and hospitality isn't just a cultural detail - it's formative. It's literally in our blood to entertain, to host, to open our homes to others without a second thought. In our house, almost every meal meant setting the table - the only exception being the occasional bowl of cereal at breakfast. A meal was an occasion to be celebrated,...
Hello Reader, I have delivered variations of the same training many times over the course of my career. To students entering the workforce for the first time. To early and mid-career professionals trying to distinguish themselves. To entrepreneurs building their client base from scratch. To executives leading entire organizations. And across all of them - regardless of industry, seniority, or background - the same skill keeps surfacing as the most consistently overlooked one in the room. It's...
Hello Reader, There's something I come back to again and again in this work: so much of how we treat people lives in the details. In the things we never think to question. In the assumptions we make without realizing we're making them. That thought landed differently recently, because of a conversation I had with a founder of a successful Canadian business that I haven't been able to stop thinking about. A Checkbox Is Not a Relationship This founder and CEO provides a valuable, specialized...